Services & Information

Please read the following information very carefully before submitting an initial deposit. After submitting the deposit, whomever the invoice is billed to (as noted on the previous page) agrees to all the information listed below.  

The information listed on the invoice are for food and services provided by Catered By Ro LLC.

FULL SERVICE EVENTS: Set-up begins no later than one hour prior to the start of the event. Appetizers, if requested, will be served during the first 30 minutes of the event start time. The main course will be served immediately following appetizers unless otherwise discussed by the client and Catered By Ro staff. Clean up and breakdown will begin no later than two hours after the main course is served.

Catered By Ro is not responsible for cleaning tables, linens, disposing of trash from tables or receptacles, sweeping or mopping of floors at venues unless specified in the initial agreement.

Catered By Ro will ensure that any areas occupied by our staff, limited to the buffet area(s) and kitchens will be fully cleaned after food is set-up and served.

DROP-OFF CATERING: There is a starting rate of $35.00 for local delivery in Philadelphia and surrounding. This fee is subject to change based on the distance of the event address from our kitchen.

Drop-off catering does not include setting up or  serving food at the event. Drop off catering also does not include catering supplies such as chafers, sterno or serving utensils.

Food may be delivered at room temperature and require reheating. If this is the case, reheating instructions will be provided.  Customers are responsible for ensuring food is safely served and consumed by guests after food is delivered. This information can be found on the CDC website or the link provided below. https://www.cdc.gov/foodsafety/serving-food-safely.html#:~:text=Serve%20Foods%20Safely&text=Using%20shallow%20containers%20encourages%20rapid,40°F%20or%20below. 
Catered By Ro does not assume any responsibility for food not being safely handled and/or consumed by guests after the food is delivered for drop off catering or special event catering. 

DEPOSITS: An initial deposit of the grand total is required to secure the event date requested. All deposits are NON-REFUNDABLE. All orders are final after the invoice is received and initial deposits are paid. For drop off catering, initial deposits are 50% of the grand total. For full-service catering, a $500 non-refundable deposit is required to secure the requested date and time. 

BALANCES: Please note that once deposits are submitted, customers are responsible for paying all balances indicated on the invoice at least one week prior to the event date for full service event catering and one day prior to the event for drop-off catering. Balances may be split into milestones and payment arrangements are available.

CHANGES: Before submitting an initial deposit, it is the customer’s responsibility to ensure all information entered on the invoice is accurate. Be sure that the DATE & TIME of your request is accurately entered on the invoice. In some cases in the event of a cancellation and/or postponements deposits may be transferred to future dates upon request of the customer billed on the invoice. However, there is no guarantee that future dates and or times requested will be available. No refunds will be issued in the event of cancellations or postponements.

SERVICE FEES, TRAVEL FEES & TAXES: Food service charges are included on all invoices and they cover food preparations as well as state and city taxes. It is 20% of the cost of food preparation only. Service fees do not include on-site catering. Travel fees may apply for events/deliveries that require long distances.

The fee for full service events catering including large parties and weddings, have a starting rate of $350.00 for a minimum of four hours (1 hour set-up, 2 hours serving food, 1 hour clean-up) and includes 2-3 servers depending on the number of guests. If extended hours and additional servers are required, prices will adjust accordingly. Dinnerware supplies for full-service events may be included in the fee for full service for an additional $100 for up to 50 guests. 

PAYMENTS: Payments can be made via cash, checks for businesses only, money orders or electronic payments. There is an additional 3% transaction fee included in the grand total for all credit card payments. Customers will receive a separate email with payment options for credit cards. We also accept CashApp, Apple Pay and Venmo. We do not accept PayPal. Checks can be made payable to Catered By Ro LLC.

 

LATE BOOKING FEE: We are able to book last minute catering requests in most cases within 7 days-24 hours prior to requested dates. There is a $150 late booking fee added to all invoices if this is the case. We will accommodate clients as best as we can depending on the availability of items for your order. 

IMPORTANT DIETARY INFORMATION & DISCLAIMER:

It is important to note that any food items requested may contain nuts, dairy, eggs, seeds or soy products. Please be aware of food allergies and communicate this information to guests who will be consuming the food. Vegetarian, vegan, gluten-free options are available only upon special request.